Call us to order now

01379 650564

same day delivery on all orders received before 11am

Terms & Conditions

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. The 'confirmation' stage sets out the final details of your order. You will be viewing this in a secure server screen. When you place your order you will be sent an automatic confirmation email. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Please see Returns and Replacements section. Please print out the order confirmation for your own records. You will need the 'Order Number' supplied to you after completing an order by email for correspondences with us regarding your order. Payment, Pricing & Promotions.
We require full payment at the time we receive your order in all cases where the product is ready for dispatch. The price you pay is the price displayed in the website-shopping basket at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payment can be made securely online with credit or debit card. No credit card details are retained by us at any time.
Goods will not be sent until payment is received in full. All prices include VAT, unless expressly stated otherwise. VAT and delivery charge will be added (if applicable) at the time of process. Please contact us if you are placing an order from a VAT exempt country.
You will become the owner of the goods once delivered to you. Once delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Registered Address: Jannie Janes Florist, 74a Shelfanger Road, Diss, Norfolk, IP22 4EH
Our Commitment To Privacy
As an e-commerce website, collects personal information, such as your e-mail address, name, Paypal email address, home or work address or telephone number. Information collected by us is used solely for the purpose of billing and shipping your online purchases.
When making an online purchase we collect the following details from you whilst protecting your data securely at all times.
  • Your name
  • Billing Address
  • Shipping Address
  • Telephone Number
  • Email Address
  • Paypal Username
No credit card information is stored on our server at any time, all transactions go through the secure Paypal servers.
How Your Information is Used
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment To Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
This Website
We are not responsible for the privacy statements or other content on websites outside of this website that may be linked to by our site.
This site may use cookie and tracking technologies, which are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Returns, Refunds & Cancellation
We do not have a returns policy due to the nature of our business, however orders can be cancelled and your monies refunded providing the order has not been already been made or in the process of being delivered. To cancel your order you must either phone or email using the following details. Tel: 01379 650564 - Email:
Customer Services Contact Information
You can get in touch with us mailing to the following address:
Jannie Janes Florist, 74a Shelfanger Road, Diss, Norfolk, IP22 4EH - Tel: 01379 650564 - Email:
Jannie Janes Florist operates and supplies to the UK only. If you wish to purchase from outside of the UK, please contact us for more information prior to placing any orders. We may only consider receiving and accepting orders from selected other countries on a case by case basis following direct contact. In each case we retain the right to refuse orders and if accepted each order will be subject to additional delivery charges.
Deliveries can take place anytime between 8am-5.30pm. If you need to request a specific time for delivery, please email the required time and we will notify you of the extra charge. If we need to re-deliver, there may be a charge dependant on the quantity of goods and location.
All orders are delivered by Courier and will require a signature on receipt. It may take longer than the guide for our Couriers deliver over seas and more remote areas of the UK. The contents, weight, value and postcode will determine which delivery service you are offered. We cannot accept orders for deliveries to PO Boxes.
For more information about Delivery charges, please contact us.